Newsletter

Keep in touch with the Forget Me Knot newsletter.






Privacy Policy & Cookies

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) in order to process your order and to provide you the best possible service. We keep the basic information that you provide us with including your name, address, e-mail address and contact telephone numbers along with details of the items you order from us. These details are never passed to anyone else. We may wish to contact you in the future with a newsletter or information about new products. However, we won't do this unless you tick the box at the time of your order to allow us to contact you or have signed up to the newsletter on any of our website pages. Our newsletter will always give you the option to refuse any future marketing from us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We receive personal information through this website. You may, for example, be asked for personal information if you would like to place an order or receive information about our latest products and offers.

Where you provide personal information, we will only use it to deliver the services you have requested. We will not sell this information to any third party and we will not send you Spam, ever.

This privacy policy only covers the Knot Toys website.

The Knot Toys website does not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used, and to improve the experience for you!

This policy does not cover links within this site to other websites.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited during their stay.

Google Analytics

We use Google Analytics, a web analytics service provided by Google. Google Analytics uses 'cookies', which are text files places on your computer, to help analyse how visitors use knottoys.com

Cookie Name What is it
_utma Typical content: randomly generated number
Expires: 2 years
_utmb Typical content: randomly generated number
Expires: 30 minutes
_utmc Typical content: randomly generated number
Expires: When the user exits the browser
_utmz Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on Google Analytics cookies, including those not used by knottoys.com visit cookies set by Google Analytics

eCommerce and Content Management System Cookies

Used by the software which displays our website content to remember that you have already provided information in order to complete an order or login to view your previous orders.

Cookie Name What is it
basket_id Typical content: Unique number assigned when you create a basket on the website which is used to add track which items you wish to purchase.
Expires: 10 Hours / Cleared after order completion
customerRef Typical content: Unique number assigned when you first create an account.
Expires: 10 Hours
orderRef Typical content: Unique number assigned when you go through to the checkout process, this is used to track your order.
Expires: 10 Hours / Cleared after order completion
countryRef Typical content: Number which is assigned to a country, enables the postage system to know which country a customer is from.
Expires: 10 Hours / Cleared after order completion
regionRef Typical content: Number which is assigned to a region, enables the postage system to know which area a customer is from.
Expires: 10 Hours / Cleared after order completion
promoCode Typical content: Will contain a list of successful and valid promotional codes entered by the user
Expires: 10 Hours / Cleared after order completion
postageType Typical content: Will contain a reference number for upgraded postage options.
Expires: 10 Hours / Cleared after order completion
accountLogin Typical content: 'true' if the user has logged in via the account system.
Expires: 10 Hours / Cleared after order completion

General

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies will mean some sections of the site will not work properly.

For more information about cookies (including how to turn them off) please visit www.allaboutcookies.org

I am having trouble with 'Cookies'?

We use cookies to record information about the items in your basket and your purchasing options. Please ensure cookies are enabled to get enable your shopping experience to complete smoothly.

If you have any questions/comments about privacy, you should contact us